Save the essential information offline
Before flying, save your booking reference, dispatch number and written meeting instructions where you can open them without mobile data. Check whether your phone will work in Switzerland. Share an alternative contact if a travelling companion has a reachable number. The team needs a practical way to coordinate when you have landed.
Avoid depending on a single app
A messaging app can stop working if you cannot connect. Keep the telephone number as well as any chat history and ask how to make contact if data is unavailable. Agree instructions before travel rather than waiting until you are in arrivals. Once connected, let dispatch know which number is actually reachable.
Prepare a small paper backup for arrivals
A paper note can be useful when a phone battery is empty or an account cannot be opened abroad. Write the booking reference, the confirmed meeting instructions and the telephone number with its international prefix. Include the destination address so a companion can explain the onward journey if necessary. Keep this note with travel documents rather than inside checked luggage. Avoid printing unnecessary personal information, payment details or a large email history. The purpose is to preserve the few operational details needed to identify the booking and reach the correct contact when your usual digital tools are temporarily unavailable.
Agree who will communicate if your number fails
If another traveller has a working telephone, decide before departure whether that person can act as the group's contact. Share the alternative number through the established booking channel and identify its owner so the coordinator can recognise it. Do not rely on a hotel contact who is not travelling with you to report your position in the airport. When communication becomes available again, send one clear status message stating that the party has arrived and which number now works. This avoids simultaneous messages from several devices and helps keep the agreed meeting instructions connected to the people actually travelling.
Questions about this journey
Which details should I include for this journey?
Include offline confirmation, working contact number, alternative companion contact. Add your exact travel date, addresses and lead passenger contact so the team can review the request.
Does submitting the request confirm my transfer?
No. The request is reviewed for availability and suitability. Your written offer and confirmation set out the agreed vehicle, itinerary, total price and payment arrangement.