Send a complete new itinerary
A missed connection can change the arrival airport as well as the time. Wait until the airline has issued the new route, then share the confirmed airport, flight and local arrival date. Do not amend only the time while leaving Zurich listed if the airline has rerouted you elsewhere. Include your existing transfer reference.
Review the whole onward plan
A new arrival can affect vehicle availability, hotel check-in and the fare. Ask dispatch for a revised arrangement and advise your accommodation separately. Keep the old confirmation until the replacement is acknowledged, but make clear which version is current. If the travel date remains uncertain, explain that uncertainty instead of presenting an estimate as confirmed.
Separate a provisional option from an issued replacement
While an airline is considering alternatives, you may hear several possible arrival times. Label each option as provisional until you have the replacement itinerary. You can alert the transfer contact that disruption has occurred without presenting an unconfirmed flight as the new booking. If you are travelling as a family or group, check whether everyone has been moved onto the same connection. A partial rerouting can create two arrival parties rather than one delayed party, with different luggage and seating requirements. Tell the coordinator which travellers belong to each issued itinerary before asking for a revised vehicle arrangement.
Give every affected booking the same final version
Once the airline issues the replacement, make a short checklist of arrangements affected by it: airport collection, hotel access, any planned activity and the eventual return journey. Update each relevant provider directly rather than assuming the transfer message reaches them all. Keep a record of who has acknowledged the revised plan. If the new arrival falls on another day, check the date throughout the itinerary, not just beside the flight number. The useful endpoint is a single confirmed version that your travelling party can follow, with any still unresolved arrangements clearly identified instead of hidden among older messages.
Questions about this journey
Which details should I include for this journey?
Include new airport, confirmed replacement flight, hotel update. Add your exact travel date, addresses and lead passenger contact so the team can review the request.
Does submitting the request confirm my transfer?
No. The request is reviewed for availability and suitability. Your written offer and confirmation set out the agreed vehicle, itinerary, total price and payment arrangement.