Tell the hotel when you expect to arrive
Contact the property about late check-in and how to enter if reception closes. Share a realistic arrival window rather than just the aircraft's landing time. If keys must be collected elsewhere, include that separate stop in the transfer request. The driver needs the transport itinerary; the property remains responsible for access arrangements.
Prepare for an arrival-day change
Keep the hotel's contact and dispatch details accessible. If a flight is delayed, update both parties when the change affects check-in. Have essential items in a cabin bag in case checked luggage is delayed. The transfer meeting point and any additional waiting should be confirmed with the team as circumstances change.
Agree what happens if the arrival slips into another day
Check the accommodation's instructions for an arrival after midnight and make sure the room remains available under the correct reservation. Explain the travel dates using Swiss local time rather than phrases such as tonight when speaking across time zones. Keep the confirmed access arrangement with the guest who will actually arrive.
If a host must meet the party, agree which update they need after landing or baggage collection. Send them the relevant progress without promising an exact road arrival time. If keys are held at another address, verify who will be there and give dispatch that additional stop before relying on the original transfer plan.
Keep the last handover manageable for the travelling party
Prepare a small accessible bag with documents and essentials needed before reaching the room. For families, agree which adult supervises children while bags are unloaded and access is checked. Count luggage and any separate stroller parts at the agreed stopping point before the group disperses inside the property.
If the property cannot honour the agreed access arrangement, contact the accommodation provider and tell dispatch about any new destination. A change of hotel or a wait while access is resolved needs review as a transport change. Do not assume the original driver can remain indefinitely while a new room arrangement is negotiated.
Questions about this journey
Which details should I include for this journey?
Include late-arrival instructions, hotel contact, any key-collection stop. Add your exact travel date, addresses and lead passenger contact so the team can review the request.
Does submitting the request confirm my transfer?
No. The request is reviewed for availability and suitability. Your written offer and confirmation set out the agreed vehicle, itinerary, total price and payment arrangement.